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Brian Chesky Commits to Launching an AI Agent in 2027

Chesky said the interface will be richer than a chatbot as Airbnb uses AI to cut meetings and handle nearly half of customer service requests.

Summary by Skift
Airbnb has talked for years about becoming an AI concierge. Now Brian Chesky has put a 2027 date on it — and he says the interface won’t look like a typical chatbot.

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Skift broke the news in New York, United States on Thursday, September 24, 2026.
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