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Big CX News from HubSpot, Microsoft, OpenAI & Anthropic
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Big CX News from HubSpot, Microsoft, OpenAI & Anthropic
From a HubSpot U-turn to the first documented case of a fully autonomous ransomware operation by AI agents, here are extracts from this week’s most popular news stories. “We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan Last week, HubSpot updated its terms of service to allow enrichment data to be shared across customer accounts. The policy covered business contact details, employer information, and email deliverability signal…
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