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Beyond the spreadsheet: Why AI forecasting is a must-have, not a nice-to-have

Summary by IT Brief Australia
AI forecasting revolutionises contact centres by replacing outdated spreadsheets, boosting staffing accuracy and customer satisfaction amid volatile market demands.
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IT Brief AustraliaIT Brief Australia
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Beyond the spreadsheet: Why AI forecasting is a must-have, not a nice-to-have

AI forecasting revolutionises contact centres by replacing outdated spreadsheets, boosting staffing accuracy and customer satisfaction amid volatile market demands.

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IT Brief Australia broke the news in on Tuesday, November 4, 2025.
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