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Beyond Automation: What AI is Changing in IT Operations - Techstrong IT
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Beyond Automation: What AI is Changing in IT Operations - Techstrong IT
AI is transforming IT support, but success lies not in replacing humans but in combining AI’s speed and consistency with human judgment, empathy, and experience. Drawing on his real-world work leading IT operations in Kenya, Marvin Ondong shows how organisations can deploy AI plus human support thoughtfully for better outcomes. Reducing the Noise in Monitoring [...]
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