Bengaluru Restaurant Bodies Warn of Swiggy, Zomato Boycott in 15 Days ...
Restaurant groups cite 30% to 45% commissions, discounts and data access disputes as they threaten to boycott Swiggy and Zomato.
- Bengaluru restaurant associations issued a 15-day ultimatum to Swiggy and Zomato on Wednesday, threatening a citywide boycott if the platforms fail to address grievances over excessive commissions and opaque deduction policies.
- Rao, honorary president of the Bengaluru Hotel Association, stated that "Swiggy is making unscientific deductions, causing heavy financial losses to restaurant owners," with commissions ranging from 30% to 45%.
- After generating business worth INR 1 lakh through the platform, restaurants retain only about 40,000 due to cumulative commissions and mandatory discounts, prompting demands for detailed settlement reports and transparent practices.
- Beyond fee disputes, restaurants contend with AI-generated food imagery, which CEO Deepinder Goyal previously stated Zomato "strongly" discouraged to prevent customer distrust and higher refund rates.
- With an August 15 deadline approaching, associations warned restaurants will exit both platforms if demands remain unmet, while newer services like Rapido's Ownly offer commission-free alternatives to attract businesses.
19 Articles
19 Articles
Swiggy in fresh trouble as Bengaluru hotels warn of boycott from August 15; here's why
Bengaluru hotels have warned of boycotting Swiggy from August 15 over alleged unauthorised deductions, lack of payout transparency and advertisement charges. The hotel association has given the food delivery platform time to resolve the issues before taking a final decision.
Bengaluru hotels warn of Swiggy boycott from Aug 15 over payment dispute
The Bangalore Hotels Association (BHA) on Wednesday warned that hotels affiliated to it and other hospitality bodies in the city would suspend business with online food delivery platform Swiggy from August 15 if the company failed to resolve longstanding issues relating to payment transparency, unauthorised deductions and advertising charges.
Bengaluru: Restaurants warn of Swiggy-Zomato boycott over discounts, commissions
Restaurant associations allege that high commissions, deep discounts, and multiple deductions by food delivery platforms are hurting restaurant profits. They have demanded a fairer and more transparent partnership model.
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