Behind the scenes at OPFA: how pension complaints are investigated and resolved – Moonstone Information Refinery

Behind the scenes at OPFA: how pension complaints are investigated and resolved – Moonstone Information Refinery

For most, the Office of the Pension Funds Adjudicator (OPFA) is a name that only becomes relevant once something goes terribly wrong – such as a missing pension payout or a benefit dispute that hits a wall. It’s not an office many think about until they need it. But for retirement fund boards and trustees, the OPFA is a familiar part of the landscape – although even they often find its processes confusing. The OPFA was established under the Pens…