Digital Trust Index 2026: AI Skepticism and Identity Access Friction Are Costing Revenue

AI Adoption Is Outpacing Consumer Trust, Thales Study Finds

A sweeping new global study by Thales has found that digital trust is eroding at the very moment organisations are accelerating artificial intelligence adoption — and the gap is costing businesses revenue. The 2026 Digital Trust Index, which surveyed more than 15,000 consumers, business partners, and IT decision makers across 13 industries, reveals that trust […] The post AI Adoption Is Outpacing Consumer Trust, Thales Study Finds appeared first…

Banking Named Most Trusted Industry in New Digital Trust Index

Thales today released the 2026 Digital Trust Index, one of the most comprehensive global studies of digital trust. Surveying more than 15,000 consumers, business partners, and IT decision makers across 13 industries, the research reveals that digital trust is won or lost during sign-up, login, and throughout the lifecycle of personal data handling.   Consumer Trust is Won or Lost at Login   For consumers, digital trust often begins at login. Yet…

Digital Trust Index 2026: AI Skepticism and Identity Access Friction Are Costing Revenue

Business Wire India 93% of IT leaders are deploying GenAI, but only 23% of consumers trust companies that use AI to handle their data. Friction at sign-up, login, and onboarding is causing customer abandonment and revenue loss, with 68% of consumers switching due to website issues. 69% of consumers trust companies more when MFA (multi factor authentication) is used, 68% say the same about passkeys. Thales today released the 2026 Digital Trust I…