As Buc-ee's readies first Ohio store, 38 get 'F' rating from BBB
Thirty-eight Buc-ee's locations in five states failed to respond to 88 customer complaints, leading to an F rating from the Better Business Bureau.
- The Better Business Bureau gave 38 Buc-ee's locations an F rating on March 12, 2026, across Alabama, Georgia, Kentucky, Tennessee and Texas.
- According to the BBB, ratings rely on complaint handling and public information, and an official with Buc-ee's said the company does not respond to complaints forwarded by the BBB.
- Complaints include car-wash breakdowns, faulty merchandise and incorrect charges, with the oldest unanswered complaint dating to March 2023 and the most recent filed in February 2026.
- The chain did not respond to media requests on March 11 and is expanding despite the 'F' ratings for 38 Buc-ee's locations, including its first Ohio store opening April 6 at 6 a.m.
- Consumers should note the BBB advises ratings "are not a guarantee" and anyone can submit complaints through the BBB complaint submission process, which influence ratings.
13 Articles
13 Articles
As Buc-ee's readies first Ohio store, 38 get 'F' rating from BBB
As Buc-ee's gets ready to open its first store in Ohio, locations in five states received an "F" rating from the BBB. Here's why.
Buc-ee's Gets an ‘F’ Rating from Better Business Bureau
The Better Business Bureau said it rates businesses based on factors like “customer complaints, transparency, and responsiveness"Visitors shop for brisket sandwiches at the first Buc-ee's to open in Virginia in 2025Credit: Valerie Plesch/For The Washington Post/GettyNEED TO KNOWThe Better Business Bureau gave Buc-ee's an “F” rating on its websiteThe agency cited the company's 88 complaints filed against it and its failure to respond to these com…
Coverage Details
Bias Distribution
- 73% of the sources are Center
Factuality
To view factuality data please Upgrade to Premium









