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As Buc-ee's readies first Ohio store, 38 get 'F' rating from BBB

Thirty-eight Buc-ee's locations in five states failed to respond to 88 customer complaints, leading to an F rating from the Better Business Bureau.

  • The Better Business Bureau gave 38 Buc-ee's locations an F rating on March 12, 2026, across Alabama, Georgia, Kentucky, Tennessee and Texas.
  • According to the BBB, ratings rely on complaint handling and public information, and an official with Buc-ee's said the company does not respond to complaints forwarded by the BBB.
  • Complaints include car-wash breakdowns, faulty merchandise and incorrect charges, with the oldest unanswered complaint dating to March 2023 and the most recent filed in February 2026.
  • The chain did not respond to media requests on March 11 and is expanding despite the 'F' ratings for 38 Buc-ee's locations, including its first Ohio store opening April 6 at 6 a.m.
  • Consumers should note the BBB advises ratings "are not a guarantee" and anyone can submit complaints through the BBB complaint submission process, which influence ratings.
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USA Today broke the news in United States on Thursday, March 12, 2026.
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