US EditionAmazon Begins Sending Out $1.5 Billion in Settlement Payments to Prime Members, Here’s What We Know
Amazon is refunding up to $51 to millions of U.S. Prime members after an FTC settlement over deceptive enrollment and cancellation practices, with payments continuing through Dec. 24.
- On Nov. 12, Amazon.com, Inc. began issuing automatic refunds to U.S. Prime customers as part of a $2.5 billion settlement, with $1.5 billion allocated for customer refunds after FTC allegations.
- A Seattle judge approved the settlement in September, which includes a $1.5 billion civil penalty and requires Amazon.com, Inc. to add a `clear and conspicuous button`.
- Eligible U.S. Prime members must have enrolled between June 23, 2019 and June 23, 2025 via challenged enrollment flows and used three Prime benefits within 12 months, receiving refunds capped at $51 and sent via Venmo and PayPal with 15 days to accept.
- The FTC estimated about 35 million customers could qualify, the first wave of payments will finish by Dec. 24, and anyone missing an email by then can file a claim next year.
- After automatic payouts end on Dec. 24, customers in the next group will receive a claims form and have 180 days to submit it; Amazon.com, Inc. will review claims within 30 days and issue refunds after approval.
52 Articles
52 Articles
Amazon sending automatic refunds to millions of Prime members
(ABC NEWS) – Millions of Amazon Prime customers are set to receive automatic refunds after the Federal Trade Commission secured a massive $2.5 billion settlement with the Washington-based technology company and online retailer. The FTC announced the settlement in September, after filing a complaint against the e-commerce giant back in 2023, accusing Amazon of deceptive Prime enrollment practices, tricking customers into signing up and making it …
Amazon begins sending out $1.5 billion in settlement payments to Prime members, here’s what we know
Payments have begun being sent to the millions of Amazon Prime users who unknowingly signed up for the monthly service. The payments are part of a $2.5 billion settlement agreed to earlier this year by the online shopping giant and the Federal Trade Commission.
Amazon begins $2.5 billion payouts to Prime members after FTC settlement - Who is eligible?
Amazon has started payments to eligible Prime members as part of a $2.5 billion settlement over misleading customer claims. The settlement, linked to a 2023 FTC lawsuit, includes $1.5 billion in refunds, although Amazon did not admit any wrongdoing.
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