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$2.5B settlement over Amazon Prime: How to file a claim

About 35 million U.S. Amazon Prime customers are eligible for refunds up to $51 after a $2.5 billion FTC settlement over misleading enrollment and cancellation practices.

  • Monday, the claims portal opened so eligible U.S. Amazon Prime customers can submit claims under a $2.5 billion settlement through a dedicated website, with the deadline set for July 23, 2026.
  • The Federal Trade Commission alleged Amazon used deceptive sign-up flows and made cancellation difficult, settling after the lawsuit was submitted last year and announced in September 2025.
  • Of the $2.5 billion settlement, $1.5 billion is for consumer payments and $1 billion is a civil penalty, with refunds capped at $51 for about 35 million customers.
  • Automatic refunds were sent between Nov. 12 and Dec. 24, 2025, while customers who missed digital refunds will get mailed checks that must be cashed within 60 days.
  • The settlement requires Amazon to 'clearly and conspicuously' disclose Prime terms and ease cancellations, while regulators framed the case as part of a crackdown on so‑called 'dark patterns'; a related trial is expected in 2027.
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arcamax.com broke the news in on Tuesday, January 6, 2026.
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