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Alton Towers U-Turn on Plans for ADHD and Anxiety Queuing Changes
Merlin halted stricter Ride Access Pass rules affecting visitors with autism, ADHD and anxiety after extensive feedback and plans a wider consultation with accessibility experts.
- On Thursday, Merlin confirmed it will pause the Ride Access Pass trial after extensive feedback and explore alternative options.
- Under the plans, visitors who only reported difficulty with crowds would have been ineligible for the Ride Access Pass this half-term at Alton Towers, Chessington World of Adventures and Legoland Windsor.
- Merlin said demand for RAPs is high and increasing, and faced complaints after announcing new eligibility rules that many RAP users believed would reduce accessibility.
- Rob Smith, chief operating officer of Merlin Entertainments, said, 'For those who were impacted by our recent announcement, we are sorry' and the company will consult disabled guests, accessibility specialists and industry partners.
- Following fierce backlash, Merlin reversed the decision and said reforming the RAP system remains necessary due to pressures in the attractions industry affecting adults with autism, ADHD and anxiety, and families of neurodivergent children.
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Alton Towers U-turns on plan to ban people with anxiety from using disability queue-jump pass
Alton Towers has backtracked on its controversial plan to tighten access to its disability queuing system following strong criticism from people with autism, ADHD and anxiety.Merlin Entertainments, who oversee the park, had planned to introduce new eligibility rules for its Ride Access Pass, which provides a non-queueing option for people unable to stand in long lines.Under the scrapped plan, visitors to places like Alton Towers and other parks …
·London, United Kingdom
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Plymouth Herald+3 Reposted by 3 other sources
Alton Towers u-turn on plans for ADHD and anxiety queuing changes
The proposal triggered widespread distress amongst adults with autism, ADHD and anxiety
·Plymouth, United Kingdom
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Coverage Details
Total News Sources12
Leaning Left1Leaning Right2Center6Last UpdatedBias Distribution67% Center
Bias Distribution
- 67% of the sources are Center
67% Center
11%
C 67%
R 22%
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