Airlines turn to AI to tackle lost luggage but passengers may pay the price

Airlines turn to AI to tackle lost luggage but passengers may pay the price

Among the many changes brought to the aviation industry since the pandemic, few have expanded as rapidly as artificial intelligence (AI). From customer service chatbots and predictive maintenance to dynamic pricing and facial recognition boarding systems, AI has steadily reshaped the travel experience, sometimes successfully and sometimes not. Now, airlines are addressing another long-standing issue, that of lost luggage. At first glance, the co…

The mindset airlines need to deploy AI successfully

As an industry, aviation is moving from experimenting with AI to full-scale deployments. In this transition, several uses cases are emerging that offer real returns on investment (ROI). George Varghese, Head of Data & AI CoE at IBS Software, notes that revenue management has become a key area for optimisation through technology: Personalisation, product bundling, dynamic pricing — those airlines that are harvesting their own loyalty data and usi…