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Airbnb: AI Handles a Third of Customer Queries
5 Articles
5 Articles
Airbnb has already launched certain functions using artificial intelligence (AI), but Director General Brian Chesky says that the short-term rental platform is now planning to integrate the functions based on models...
Airbnb: AI handles a third of customer queries
One in three travellers who put a question to Airbnb’s customer service are likely to have had an AI on the line. In the course of 2026, Airbnb is expanding this way of working to all countries where it has human customer service agents. They suspect the so-called resolution rate will rise further. Currently, it [… The post Airbnb: AI handles a third of customer queries appeared first on TechCentral.ie.
The Airbnb rental platform takes a course by automating a significant part of its customer interactions thanks to AI, with ambitions on a global scale.
Airbnb is currently experimenting with a new research feature based on artificial intelligence with a minority of its users. This test phase aims to improve the experience by refining the relevance of the results proposed on the platform.
To ensure its future, Airbnb has a strategy: to build on AI! This year, the company plans to integrate this technology in depth into its platform.
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