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AI use surges at Travelers as call centre roles reduce – #CryptoUpdatesGNIT
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AI use surges at Travelers as call centre roles reduce – #CryptoUpdatesGNIT
Mid-January saw insurance company, Travelers, announce a new deal that empowers 10,000 engineers and data scientists with AI assistants. However, less than two weeks on, Travelers’ leadership explained that the company’s true competitive advantage lies in expertise, not AIs alone, believing this is what will drive longer-term profit growth. According to Travelers’ chief executive officer Alan Schnitzer, over 20,000 professionals at the company c…
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