AI Shopping Assistants Have a Trust Problem

AI shopping assistants have a trust problem

Skepticism about the tech is a major barrier to its adoption, as it ranks among the least trusted sources for shopping information, according to a new report.

Balancing Automation with Human Support Key to AI-Driven CX, Says Info-Tech Research Group

Newly released insights from Info-Tech Research Group reveal that over-relying on automation can erode customer trust. To help organizations implement AI without losing the human element, the global IT research and advisory firm has published a step-by-step resource for enhancing…

AI shopping assistants have a trust problem – RetailWit

Skepticism about the tech is a major barrier to its adoption, as it ranks among the least trusted sources for shopping information, according to a new report.

Evolving consumer trust in personal AI assistants

A new survey unveils growing consumer comfort with personal AI assistants for daily tasks, highlighting a shift in trust dynamics.