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AI lighting the path to the Dark NOC
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1 Articles
AI lighting the path to the Dark NOC
Interview BMC Helix’s Hector Villena discusses telcos’ autonomous network ambitions and how AI agents are unlocking hands-off Business Support Services (BSS) As customer expectations rise and switching communication service providers (CSPs) becomes easier than ever, telcos are under intense pressure to differentiate through exceptional service and smarter operations. That pressure is driving a shift toward AI-powered automation, resulting in smo…
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