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AI-led businesses ignore humans at their peril
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AI-led businesses ignore humans at their peril
No-one would argue that artificial intelligence (AI) has taken the world by storm, but there is some irony in the fact that as more business functions – from data collection and analysis, to everyday operations – are performed digitally the more customers seek to balance their services and customer experiences with humanness, personal empathy, and real-life connections with trained, knowledgeable staff, in a physical environment. This is accordi…
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