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AI Knowledge Bases vs. Traditional Support: Who Wins in 2025?

Summary by Datafloq
As we look toward 2025, the landscape of support systems is poised for transformative change, driven by advancements in AI and machine learning. Traditional support, often characterized by human interactions and scripted responses, is increasingly being augmented or even replaced by sophisticated AI knowledge bases. These systems not only provide instant answers but also learn and adapt from user interactions, creating a more personalized experi…
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Datafloq broke the news in on Tuesday, July 1, 2025.
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