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AI in local government shifting from pilot to practice

Summary by Council
Image: Datacom. Artificial Intelligence (AI) is moving beyond experimentation in local government, with councils beginning to embed it into everyday operations. New national policy and real-world pilots are now showing how AI can improve services, boost productivity and strengthen decision making. In multiple cities across Australia, a familiar scene is playing out: a council officer is doing the same thing they do every day. Copying data from o…
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Council broke the news on Monday, April 20, 2026.
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