As AI Agents Gain Autonomy, Trust Becomes the New Currency. Mastercard Wants to Power Both.

As AI agents gain autonomy, trust becomes the new currency. Mastercard wants to power both.

Getty ImagesBy Matthew Driver, executive vice president, services, Asia PacificToday, AI helps us research, plan, and decide. Tomorrow, it will act.The rise of agentic AI marks a shift from assistance to execution —where AI not only suggests but also completes tasks like booking, buying, and managing on your behalf.Agentic commerce isn't just about where you buy — it's about why, when, and how intelligently those purchases are made. This means t…

AI’s impact is on full display at Walmart

In a recent episode of the “McKinsey Talks Operations” podcast, Malte Kosub, co-founder and chief executive officer of Parola, an artificial intelligence company focused on transforming customer service, described the rapid evolution of AI.“What we’re seeing now is that we’re moving from a generative AI world into an agentic world,” he said. “Agentic AI is more about a goal-driven approach, where the AI is capable of making decisions and taking …

Applying agentic AI to legacy systems? Prepare for these 4 challenges

Agentic AI has enormous potential to add efficiency and speed to legacy system transformation. However, given the complexity of legacy platforms and their critical role in enabling business processes, fully leveraging AI agents to assist with legacy system migration and modernization can be a deeply challenging task. Fortunately, these issues are solvable. They do, however, require special foresight and planning to address the numerous complexit…

Agentic AI drives retail shift from legacy systems to smart commerce

Retailers are adopting agentic AI to overcome outdated systems, enabling smarter, faster eCommerce that meets modern consumer demands for personalised digital experiences.