After Heathrow Debacle: Who Pays for a Ruined Vacation?
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After Heathrow Debacle: Who Pays for a Ruined Vacation?
A March 21 power outage in Heathrow Airport disrupted vacations across the world, causing countless thousands of travelers to miss prepaid reservations and forgo long-anticipated adventures. Among them were Sheila Addison, a therapist from Seattle, who missed out on a four-day whisky-tasting in the Scottish Highlands, forfeiting a $500 nonrefundable hotel room and a rare break from her work routine; Zachary Wang and friends from Brown University…
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