AFCA bombarded with more than 100,000 complaints

Motor Insurance Tops Consumer Complaints in Australia, Regulator Finds

Complaints about motor vehicle insurance have jumped by a third in the year to June 30, the Australian Financial Complaints Authority has revealed. Stalled claims are a major issue, with shortages of both parts and labour pushing out repair times. As a result, motor insurance was Australia’s most complained-about financial product. While some issues are outside of insurers’ control, “clearly there’s a lack of communication and really helping con…

AFCA bombarded with more than 100,000 complaints

Calls to the Australian Financial Complaints Authority seeking help with investments and SMSFs have soared in the wake of a string of high-profile fund failures.

Complaints against financial institutions top 100,000 for the second year in a row

Almost 2000 complaints a week are made against Australian financial institutions. Photo: nateemee. Complaints against Australian financial institutions have surpassed the 100,000 mark for the second consecutive year, sparking concern from the regulator. There were 100,745 complaints in 2024-25, down from a record 104,861 complaints in 2023-24 against banks, investment advisers, insurance companies and superannuation firms. However, the total num…

SMSF-related complaints nearly double

The Australian Financial Complaints Authority received more than 100,000 complaints in 2024-2025, with SMSF-related issues rising 95 per cent.

‘Unacceptably high’: AFCA hits 100k complaints for FY25

‘Unacceptably high’: AFCA hits 100k complaints for FY25 Shy-Ann Arkinstall Wed, 2025-07-23 07:00 Shy-Ann Arkinstall View articles by Shy-Ann Shy-Ann 's social profiles: E-mail Author Print