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ACSI data show shoppers reward retailers that deliver value and smooth experiences
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ACSI data show shoppers reward retailers that deliver value and smooth experiences
Jan 27, 2026 ANN ARBOR, Mich.–(BUSINESS WIRE)–Despite an uncertain economy, overall customer satisfaction with the retail sector continues to inch forward, according to the American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study 2026. Among the industries measured, general merchandise and specialty retailers each climb 1% to 79 and 80 (on a scale of 0 to 100), respectively. Online retailers are stable at 79, while supermar…
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