‘A tool is never the solution’: Zapier’s AI transformation playbook

‘A tool is never the solution’: Zapier’s AI transformation playbook

Grady Sokaras, Zapier’s head of sales, opened a session at the company’s private AI retreat with a line about the kind of product Zapier sells. “A tool is never the solution,” Sokaras said. A company that buys the product and expects a transformation gets “one more piece of dependency or shelfware”. The retreat was Zapier […] This story continues at The Next Web