A Pharmacy Chain in Vermont Implemented AI for Efficiency. It’s Led to Delays, Incorrect Information and Privacy Concerns. - The Mexico Ledger

A pharmacy chain in Vermont implemented AI for efficiency. It’s led to delays, incorrect information and privacy concerns. - The Mexico Ledger

Kinney Drugs in Essex Junction on Tuesday, July 21, 2026. Photo by Glenn Russell/VTDigger In voicemails, spam folders and text messages across Vermont, an artificial intelligence tool is filing through years of pharmaceutical records, incoherently listing drugs and requesting the wrong refills on sensitive medication.  And customers often have no idea they agreed to it. “He calls you all the time, and he doesn’t say what the drug is,” said Kathy…

A pharmacy chain in Vermont implemented AI for efficiency. It’s led to delays, incorrect information and privacy concerns.

Kinney Drugs in Essex Junction on Tuesday, July 21, 2026. Photo by Glenn Russell/VTDigger In voicemails, spam folders and text messages across Vermont, an artificial intelligence tool is filing through years of pharmaceutical records, incoherently listing drugs and requesting the wrong refills on sensitive medication.  And customers often have no idea they agreed to it. “He calls you all the time, and he doesn’t say what the drug is,” said Kathy…