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A Guide for SMBs Using Artificial Intelligence in the Contact Center
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A Guide for SMBs Using Artificial Intelligence in the Contact Center
When customers have a quick question, they may reach out via email or text. For more complex concerns, they’re picking up the phone. For small businesses, this creates a dual challenge: Ensuring that calls are answered quickly and connecting callers to staff who can effectively address their needs. Integrating artificial intelligence into the contact center can help keep wait times down and customers satisfied. Click the banner below to learn ho…
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