A Florida county leads the way with a high-tech 911 system that improves emergency response
COLLIER COUNTY, FLORIDA, JUL 15 – The system enables real-time location tracking and multimedia call data, improving emergency response accuracy and handling call surges during disasters, officials said.
- Collier County, Florida operates a Next Generation 911 system with a high-tech communications center handling calls with texts and videos.
- This upgrade followed a decade-long effort by Sheriff Kevin Rambosk and Director Bob Finney to replace legacy systems with NG911 technology.
- During Hurricane Helene in September 2024, Collier County was prepared to back up Leon County's 911 calls, demonstrating NG911's disaster resilience.
- Michael Martin of RapidSOS emphasized that, even without federal funding or oversight, the 911 system continues to function effectively under challenging circumstances.
- Collier County’s NG911 advances imply faster response times using technology can improve public safety and emergency survivability across regions.
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84 Articles

Idaho approves $15M grant to upgrade emergency response system to Next Generation 911
The Idaho Public Safety Communications Commission approved a grant to move the state’s decades-old analog 911 infrastructure to a secure, digital network called Next Generation 911. | Courtesy Adobe Stock BOISE (Idaho Capital Sun) — The Idaho Public Safety Communications Commission on July 10 approved a $15 million grant to modernize the state’s emergency response system. The money will go toward moving Idaho’s decades-old analog 911 infrastruc…


Florida county spearheading high-tech 911 system that sends texts and video to 911 dispatchers
When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can send text and video from the scene to dispatchers.
When an emergency occurs in Collier County, Florida, 911 calls go to one of the state-of-the-art communications centers in the United States, where callers can send text and video from the scene to dispatchers.
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