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A Florida county leads the way with a high-tech 911 system that improves emergency response

COLLIER COUNTY, FLORIDA, JUL 15 – The system enables real-time location tracking and multimedia call data, improving emergency response accuracy and handling call surges during disasters, officials said.

  • Collier County, Florida operates a Next Generation 911 system with a high-tech communications center handling calls with texts and videos.
  • This upgrade followed a decade-long effort by Sheriff Kevin Rambosk and Director Bob Finney to replace legacy systems with NG911 technology.
  • During Hurricane Helene in September 2024, Collier County was prepared to back up Leon County's 911 calls, demonstrating NG911's disaster resilience.
  • Michael Martin of RapidSOS emphasized that, even without federal funding or oversight, the 911 system continues to function effectively under challenging circumstances.
  • Collier County’s NG911 advances imply faster response times using technology can improve public safety and emergency survivability across regions.
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A Florida county leads the way with a high-tech 911 system that improves emergency response

Collier County, Florida, uses one of the most advanced 911 systems in the U.S., allowing callers to send texts and videos.

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When an emergency occurs in Collier County, Florida, 911 calls go to one of the state-of-the-art communications centers in the United States, where callers can send text and video from the scene to dispatchers.

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Winnipeg Free Press broke the news in Winnipeg, Canada on Monday, July 14, 2025.
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