Customer Insults Employee: Bank Rejects 'Record' Request, GDPR Issues Instruction.

Cumhuriyet

Lean Left

Factuality

Ownership

The Personal Data Protection Authority (KVKK) found it unfair that a bank employee's request to provide a recording of a phone call with a customer, intended for legal action due to insults, was denied, and ruled that the recording should be given to the employee.

A Haber

Factuality

Ownership

A bank employee's request to obtain a voice recording to file a complaint against a customer who insulted them was denied by the bank. Following the employee's appeal, the Personal Data Protection Authority (KVKK) ruled that the recording should be provided to the employee due to a legal interest in accessing the data under the right to seek redress.