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Amazon makes fresh job cuts, mainly in retail division

The cuts hit customer service, marketplace support and engineering roles as Amazon shifts more resources toward AI and cloud spending, people familiar with the matter said.

  • On Tuesday, Amazon eliminated a small number of roles, primarily within its Stores unit. A spokesperson said the company adjusted structure to "move fast as we innovate for customers."
  • These cuts follow the elimination of roughly 30,000 jobs late last year and early this year. Jeff Bezos, Amazon's founder and executive chairman, attributed the reductions to overhiring during the pandemic when "people were staying home and they were ordering."
  • Fewer than 1,000 workers across India and Britain were affected, with the reductions coinciding with Prime Big Deal Days. Internal messages indicate layoffs impacted customer service, marketplace support, and engineering divisions.
  • Within an internal Slack channel of nearly 37,000 members, affected employees questioned severance, medical leave, and access to Outlook. Workers also sought clarity on whether they could secure other roles before departure.
  • Despite ongoing workforce restructuring, Amazon remains focused on record $220 billion investments in data centers, chips, and AI infrastructure. The cost overhaul continues reshaping the corporate workforce even as the company prioritizes technological advancement.
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Boston Globe broke the news in Boston, United States on Wednesday, October 7, 2026.
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