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99-year-old's 'lifeline' disconnected for days

CANTERBURY, NEW ZEALAND, JUL 08 – A fibre upgrade caused a five-day landline outage for a medically dependent 99-year-old, with Spark acknowledging communication failures despite daily family calls.

A Spark spokesperson said they were alerted to the issue on July 3. Photo: Getty Images (file) The family of a 99-year-old Christchurch woman whose phone was accidentally cut off by a telco company are "deeply disappointed" it took days for what is essentially her lifeline to be reconnected.

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RNZ broke the news in New Zealand on Tuesday, July 8, 2025.
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