400 calls to BOI's fraud prevention team on Christmas Day

400 calls to BOI's fraud prevention team on Christmas Day

Bank of Ireland's fraud prevention team received over 10,000 calls from customers during the peak Christmas period, handling over 400 customer calls on Christmas Day alone.

BOI fraud team inundated with over 10,000 calls in a single week over Christmas

Bank of Ireland’s fraud prevention team received over 10,000 calls from customers during the peak holiday period. The calls were received over a seven-day period between Monday, December 22 to Monday, December 29th. The bank handled over 400 customer calls on Christmas Day alone. Over the holidays, the busiest day for customer calls was December 22 with 2,375 calls received, followed by 23 December (1,985 calls) and over 800 calls received on St…