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$3.5B lost to impersonator scams last year: Can you still spot a fake business text?

Business impersonation made up nearly $1 billion as scammers used AI and popular messaging apps to make fraud harder to spot, the FTC said.

  • On Tuesday, the Federal Trade Commission reported that Americans lost $3.5 billion to impersonator scams last year, with fraudulent schemes targeting consumers across texts, phone calls, and social media.
  • Generative AI is erasing traditional fraud indicators like broken grammar and awkward phrasing, allowing criminals to produce personalized, fluent scam messages using data scraped from public records at unprecedented scale.
  • The FBI recorded $893 million in AI-related scam losses in 2025, while the FTC reported $470 million in text-based losses for 2024; a Houston couple lost $75,000 after receiving a fraudulent bank alert.
  • Businesses are increasingly adopting verified messaging channels like RCS and the WhatsApp Business Platform, which require third-party verification to display official logos and checkmarks that scammers cannot replicate.
  • Sinch research shows 79% of consumers find messages with logos and checkmarks more trustworthy, though experts advise skepticism toward unsolicited messages pressuring immediate action or requesting sensitive information.
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thepampanews.comthepampanews.com
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$3.5B lost to impersonator scams last year: Can you still spot a fake business text?

Sinch reports Americans lost $3.5 billion to impersonator scams last year, with business impersonation accounting for nearly $1 billion, as AI makes scams harder to detect.

·Pampa, United States
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thepampanews.com broke the news in Pampa, United States on Tuesday, August 18, 2026.
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