US Edition29 of UK Adults Hit by Royal Mail Delays over Christmas, Warns Citizens Advice
Royal Mail delays increased 50% from December 2024, causing missed vital letters for 5.7 million people amid service cuts and reduced 2nd class delivery days.
- Earlier this month, Citizens Advice said 16 million people — 29% of UK adults — experienced Royal Mail post delays over Christmas, based on a Yonder survey of 2,095 UK adults conducted January 5-6.
- Ofcom last July announced cuts to Royal Mail's 2nd class post delivery obligations and lower targets, with delivery now every other weekday instead of six and Christmas volumes more than doubling.
- Some 5.7 million people missed vital letters, 34% reported delays of one and three weeks then batch deliveries of five or more letters, and 36% of those who send or receive post with Royal Mail sent fewer Christmas cards in 2025.
- Citizens Advice warned not enough prioritises consumers enduring delays, with 22% feeling anxious about finances, and urged stamp price rises be conditional on Royal Mail meeting targets.
- In recent years, Ofcom has fined Royal Mail £37 million for poor delivery and modernised obligations last year to enable investment, while Citizens Advice's research found the worst festive delays since 2022 strikes.
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Royal Mail, owned by Czech billionaire Daniel Křetínský's EP Group for a year, is facing criticism after it delivered Christmas letters and packages to millions of people late over the holidays, its worst "postal Christmas score" in five years.
Royal Mail delivered Christmas letters and parcels late to about 16m people
‘No light at the end of the tunnel for consumers’ as 2025 figure is 50% higher than previous year, says Citizens Advice Royal Mail has been criticised for offering an “unacceptable” performance over the crucial Christmas period after it failed to deliver letters and cards on time ...
Evening Standard
29% of UK adults hit by Royal Mail delays over Christmas, warns Citizens Advice
The figure is a 50% increase on December 2024, up from 10.7 million people, the charity found.
UK peak period postal delays worst in five years, Citizens Advice reports
According to the UK charity Citizens Advice, the number of people experiencing postal delays over the peak Christmas period last year was the highest in five years, with 16 million customers reporting a delay. Of those 16 million, 5.7 million people suffered serious consequences as a result, missing health appointments, fines, benefit decisions and important legal documents, according to the charity. Among those who send or receive post with Roy…
99% on time claims: Why 16 million Britons faced Royal Mail Christmas delays | The latest National and International News
Royal Mail’s performance has been criticised (PA) Steve Parsons An estimated 16 million UK adults experienced post delays with Royal Mail over Christmas, according to a Citizens Advice report released this week. The figure represents 29% of UK adults and marks a 50% increase from December 2024, when 10.7 million people faced similar issues. The delays led to 5.7 million people missing vital correspondence regarding health appointments, fines, an…
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