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US Charges 13 in Call-Center Grandparent Scam Exploiting Rideshare Drivers

Thirteen suspects allegedly ran a call center scam from the Dominican Republic that defrauded over 400 elderly Americans of $5 million by impersonating relatives in emergencies.

  • On August 12, U.S. authorities charged 13 individuals in federal court in Massachusetts for running a Dominican Republic call center that defrauded elderly Americans in a grandparent scam.
  • The scam involved a two-year FBI investigation with Dominican partners, revealing that operators tricked victims into believing relatives were in urgent distress to extort money repeatedly.
  • Call center employees used scripts where 'openers' impersonated grandchildren and 'closers' demanded bail money, while 'runners' in the U.S. collected and laundered over $5 million to the Dominican Republic.
  • Oscar Manuel Castanos Garcia, 33, arrested in the Dominican Republic and dubbed the ringleader, spent illicit funds on luxury items including a boat, with possible prison sentences up to 20 years for those charged.
  • Authorities urged the public to monitor older relatives for signs of fraud and report suspected cases via FBI hotlines, underscoring the ongoing risk as victims suffered severe financial and emotional harm.
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DOJ broke the news in on Monday, August 11, 2025.
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