1 in 4 Gen Z Policyholders Have Switched Insurers Due to Poor Digital Experiences, Insurity Survey Finds

1 in 4 Gen Z Policyholders Have Switched Insurers Due to Poor Digital Experiences, Insurity Survey Finds

HARTFORD, Conn.--(BUSINESS WIRE)--Jul 23, 2025-

J.D. Power: Auto insurance shopping decreases but consumers continue to switch

Auto insurance shopping is starting to cool off after hitting an all-time high last quarter, according to a new report from J.D. Power.  Thirteen percent of consumers shopped for new insurance during the second quarter, a 1.1% decrease from last quarter and a 0.3% increase year over year.  While shopping was down, more consumers (4.2%) switched insurance. This is 0.1% higher than last quarter and 0.3% higher than this time last year.  According …